Remote Level 1 or 2 Customer Service with Sports Nutrition – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Introduction to Sports Nutrition

Once you have completed your Customer Service element of the course, Jobskilla will issue your Sports Nutrition course.

Sports Nutrition Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Sports Nutrition Units:

• The different types, optimal intake and effectiveness of carbohydrates as fuel for the body
• How to identify complete and incomplete proteins and ensure you are getting the right amounts, as well as the science of muscle building with proteins
• The definition and importance of saturated and unsaturated fats and which are the best for athletes
• How to ensure you are optimally hydrated and have the right amounts and types of vitamins and minerals in your diet