Remote Level 1 or 2 Customer Service with Pet Psychology Diploma – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Pet Psychology Diploma

Once you have completed your Customer Service element of the course, Jobskilla will issue your Pet Psychology course.

Pet Psychology Diploma Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Pet Psychology Diploma Units:

• Understand what animal psychology is and why you need to know more about it.
• Learn the historical background of pet psychology and how it can be used today.
• Identify why you should learn about animal behaviours.
• Identify animals’ different vision abilities.
• Learn about concept formation, what it is and how to use it.
• Compare the brains of humans to dogs and see what sets them apart.
• Learn more about the brains of cats and dogs.
• Understand the emotions exhibited by pets and how to handle them.
• Attain an understanding of conditioning, its history, what it is and past experiments.
• Identify spatial abilities in animals and also learn how they navigate.
• Learn more about pet communication.
• Attain an understanding of human language training in working with pets.
• Learn about animal training and its history.
• Understand typical dog behaviours and how they change as the pet gets older. Identify with puppy behaviours and more.
• This module will also cover how dogs learn, what reinforcement is and why it is so important when it comes to dog training.
• Understand more about dog communication and dog aggression, fears and phobias.
• Identify with psychiatric dog behaviours and how to work with them.
• Learn about cat communications and actions.
• Learn the psychiatric challenges in cats.
• Learn about cat aggression and fears.
• Attain an understanding of aggression and fears in rabbits.
• Learn more about gerbils and working with them.