This course is super flexible for those who may have children or other commitments that prevent them completing a quicker paced course.
This short course is designed to provide you with a thorough understanding of the principles of customer service and how to effectively communicate with and serve customers in a number of occupational settings.
The course covers topics such as the purpose and scope of customer service, understanding diverse types of customers, handling customer information, resolving problems & dealing with challenging customers, developing customer relationships and the impact of legislation and organisational policies on customer service delivery.
Why choose Flexi Learning?
Whats covered on the level 2 course?
The course is divided into the following units:
Unit 1
Principles of customer service
Unit 2
Understanding customers
Unit 3
Understanding employer organisations
Unit 4
Understand how to communicate with customers verbally and in writing
Unit 5
Know how to process information about customers
Unit 6
Understand how to resolve customer service problem and challenges
Unit 7
Understand how to develop customer relationships
Course Delivery:
Start Date: Anytime that’s good for you! Once your registration has been completed, you will be started!
End Date: Must be completed within 8 – 10 weeks (can be completed sooner!)
Course Delivery Days: Any day of the week
FREE Course Bonus!
If you complete the Level 2 Customer Service course, you can choose a FREE JS Academy course which you can complete in your own time!
If you would like a free CPD course, please click on our link below to have a look through our extensive range of courses on offer!
Creating inspirational journeys and delivering excellence through learning. Whether you’re looking for an apprenticeship or a development course. We’re here to help.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
