Remote Level 1 or 2 Customer Service with Nail Technician Diploma – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Nail Technician Diploma Breakdown

Once you have completed your Customer Service element of the course, Jobskilla will issue your Nail Tech Diploma course via email. You can simply login and out of this course whenever you like and complete at your own pace!

Nail Tech Intro

The nail technician diploma is a wonderful learning opportunity for anyone who has a passion for nail art and is interested in enjoying a long career in the nail industry or for anyone who is already a nail technician that wants to brush up on their knowledge and boost their career with a recognised certification.

Nail Tech Units:

This course is brimming with twenty five modules designed to give you complete training in becoming a successful nail technician and providing you with guidance and insight to starting your own nail salon.

• Understand nail technology and what a nail technician does.
• Learn the different skin layers and how this plays a role in nail technology.
• Get an understanding of nail anatomy, how fast nails grow and the different sections of the nail that you need to know as a nail technician.
• Learn how to prepare your work area effectively. This module covers hygiene and the importance of cleaning your work area effectively between patients.
• Understand the importance of consulting with your clients, offering guidance and how to give clients clear instructions on how to care for their nails moving forward.
• Learn how to perform a manicure from the supplies you will need and how to shape the nails for the best results.
• Learn the art of performing the perfect pedicure each and every time. This module will provide you with the advice you need from what supplies you will need to removing old nail polish to shining nails and more.
• Understand the art of false nails from the supplies you will need to adding plastic tips, lengthening acrylics and finishing off acrylic nails perfectly.
• This module will teach you how to incorporate a hand and arm massage into your nail appointment to provide your clients with an added service.
• Understand all there is to know about gel nails and what makes them so popular. You will also get step by step instructions on completing gel nails along with a useful instructional video.
• Get useful advice on using nail tips.
• Learn all there is to know about nail art. Know why a base coat is so important, get inspiration for designs and more.
• Get some valuable tips on nail maintenance and how to help your clients make their manicure and pedicure last longer.
• The importance of health and hygiene and how to keep your work station clean at all times.
• An introduction to salon management.
• Advice on starting your own salon, working as a technician or starting a mobile business.
• Learn how to set up a successful salon with decoration tips and advice.
• Marketing, pricing and merchandising in your salon.
• Understand about staffing your salon, employee law and everything you need to know when it comes to adding staff members to your salon.
• Get valuable insight into customer relations management to ensure the highest levels of customer service at all times.
• Learn to manage costs effectively, along with the importance of reporting and record keeping.

You can also have a more thorough look through the Nail Technician Diploma via this link if you need more info: https://www.js-academy.co.uk/course/nail-technician-diploma-award/

You will complete your Customer Service course first (4 weeks to complete). Once this is completed, we will issue your Nail Tech course. The Nail Tech course will be emailed to you, and again, you can start and complete in your own time!