Remote Level 1 or 2 Customer Service with Level 2 Teaching Assistant – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Level 2 Certificate in Teaching Assistant

Once you have completed your Customer Service element of the course, Jobskilla will issue your Teaching Assistant course.

Teaching Assistant Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Teaching Assistant Units:

Have a look at just some of the material covered within the 20 modules:

• An overview of what a teaching assistant is, their role in a classroom and how the role is evolving;
• An understanding of the school system as a whole, including management hierarchy, national curriculum and the various types of schools found within the UK;
• How to provide the best support – best practices, class preparation, understanding and dealing with student behaviour and how to create learning environments;
• Legal issues in the classroom, such as school policies, ensuring child welfare, health and safety rules and regulations and student confidentiality;
• How to improve literacy and numeracy, including alternative tools, the importance of the National Curriculum and how teaching assistants can support teachers in these areas;
• How to provide assistance to students with learning disabilities and inclusive learning strategies;
• A focus on integrating ESL children, building effective learning environments and understanding the challenges that these students may have;
• Behaviour management, including proactive solutions, how to encourage personal development and understanding these negative behaviours;
• An overview of parental engagement, focusing on why it is important, common barriers and how it can improve lifelong learning;
• Curriculum delivery under the direction of the teacher, including understanding different learning styles, the role of the teaching assistant in activity planning and delivery, working efficiently and as part of a team and relationship building.

You will complete your Customer Service course first (4 weeks to complete). Once this is completed, we will issue your Introduction to Teaching Assistant course. The Teaching Assistant course will be emailed to you, and again, you can start and complete in your own time!