Remote Level 1 or 2 Customer Service with Hair Diploma & Salon Management – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Hair Diploma & Salon Management

Once you have completed your Customer Service element of the course, Jobskilla will issue your Hair Diploma & Salon Management course.

Hair Diploma & Salon Management Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Hair Diploma & Salon Management Units:

Some of the things you can expect to learn when taking this course include:

• Learn why hairdressing is such a rewarding career
• Identify with hairdressing from pre-historic times
• Get insight into the evolution of hair styling from around the world from Egypt to Greece and Africa to Rome
• Information on training as an apprentice hairdresser in the United Kingdom
• What NVQ qualifications you will need to become a hair stylist in the United Kingdom
• Job availability within the UK
• Understand the anatomy of hair
• Know how hair grows along with its life cycle
• Know what parts of the hair determine colour and texture
• Learn the importance of client consultations
• Identify what equipment you are going to need
• Know the different types of combs and brushes
• Get insight into why shampoo is so important
• Learn about hair protein treatments, straightening creams, hair sprays and more
• Gain valuable information on client communications
• Know about front office etiquette and the best way to handle a client consultation
• Understand how to work with different hair types
• Enjoys tips and advice on how to run a successful salon
• Know why it is so important to base hairstyle on face shape
• Understand the different facial shapes
• Know how to shampoo and condition hair in a professional manner
• Enjoy step by step procedures to conditioning hair effectively
• Learn more about the hair dryer along with essential blow drying techniques
• Benefit from step by step hair styling techniques
• Gain insight into hair colouring techniques
• Get a good understanding of the different hair styling tips for special occasions and weddings
• Learn the different hair styles for children
• Identify with different hair up styling techniques and braiding
• Know everything there is about hair extensions
• Learn how to set prices
• Gain valuable insight into the importance of hygiene within the salon environment
• Know the importance of customer service
• Get tips and advice on setting up your own hair salon
• Learn some useful marketing strategies
• Get information on managing costs, forms and more

You will complete your Customer Service course first (4 weeks to complete). Once this is completed, we will issue your Hair Diploma course. The Hair Diploma course will be emailed to you, and again, you can start and complete in your own time!