Remote Level 1 or 2 Customer Service with Garden Design & Maintenance Diploma – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Garden Design & Maintenance Diploma

Once you have completed your Customer Service element of the course, Jobskilla will issue your Garden Design & Maintenance course.

Garden Design & Maintenance Diploma Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Garden Design & Maintenance Diploma Units:

• Learn the basics of gardening from the various soil types to plant planning and purchasing.
• Identify an effective garden planning process from the initial consultation with the client through to site surveys, maintenance planning, to the final and completed project.
• Know different garden design styles. Learn how to gain inspiration throughout the day, how to design a mood board and how to implement your design effectively for the best results.
• Understand site surveys, approvals and measuring techniques. Learn how to use survey maps, photographic records and what surveys and appraisals you are going to need before you begin.
• Learn the benefits of project planning.
• Know the five forms that should be included in all your client packs.
• Learn more about drawing a plan and essential graphic skills.
• Know the various surfaces and materials, understand what hard landscaping is and how to deal with it.
• Know the secrets of great soil.
• Understand the importance of the right plan selection and care. This includes use of colours to make an impact.
• Gain valuable plant knowledge that you can use daily to make the best choices based on your design, garden location and finish.
• Learn how to identify high maintenance areas within any garden. Know the different options when it comes to low maintenance planning.
• Learn the importance of sustainability. Know what plants to use, about water conservation and how to recycle and reuse when working in any garden.
• Learn essential tips for reducing maintenance in difficult to manage and overgrown gardens.
• Know what equipment you are going to need, what equipment you will need for certain jobs and what each item is capable of.
• Get a good understanding of the most common garden pests, natural and chemical pesticides, integrated pest management and how to come up with a pest management plan that will work.
• Identify effective solutions for difficult gardens from adding container plants to adding additional irrigation and more.
• Know what to plan in a herb and vegetable garden.
• Know what you need to start your own gardening business to achieve success.
• Learn more about marketing your business, health and safety in the workplace, insurance, tax and record keeping, just to name a few of the points covered in this industry recognised course.
• Gain valuable insight into raising flower beds, laying patios, decking, fencing, know more about artificial grass, how to lay lawn and how to build a fish pond.

You will complete your Customer Service course first (4 weeks to complete). Once this is completed, we will issue your Introduction to Garden Design course. The Garden Design course will be emailed to you, and again, you can start and complete in your own time!