This is a remote course. You must have access to a laptop or computer.
You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.
Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!
What does this qualification cover?
Level 1:
• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.
Level 2:
• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process
Who is it suitable for?
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
JS Academy Course
Upon completion of this Customer Service course, we are offering you ONE FREE JS Academy course of your choosing!
We have over 600 courses to choose from, have a look through them here! https://www.js-academy.co.uk/all-courses/
Our JS Academy course will come from us once you complete your Customer Service course. Once you have received your course, you can start/complete at any time! You can complete the course at your own pace at your own time.
Officially Rated “GOOD” in all areas by Ofsted.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
