This is a remote course. You must have access to a laptop or computer.
You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.
What does this qualification cover?
Level 1:
• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.
Level 2:
• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process
Who is it suitable for?
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Admin , PA & Secretarial Certificate
Once you have completed your Customer Service element of the course, Jobskilla will issue your Admin, PA & Secretarial Course.
Admin, PA & Secretarial Breakdown
This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!
Admin, PA & Secretarial Units:
Officially Rated “GOOD” in all areas by Ofsted.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
