Online – Level 2 Business Admin with Hotel Reception – Greater Manchester.

This is the perfect course for anyone who would like to gain a Business Administration qualification.

As this is an online course, you must have access to either a tablet, laptop or PC.

Upon completion of your Business Admin course, an email will be sent to access your Hotel Reception Certificate. Your Hotel Reception course can be started & completed in your own time!

Funding for this course is only available in the following locations:

Wigan
Tameside
Oldham
Trafford

Level 2 Business Admin Qualifications
Pearson BTEC Level 2 Certificate in Principles of Business Administration

• Principles of Working in Business Administration
• Principles of Professional Behaviour
• Principles of Providing Administrative Services
• Principles of Creating Documents
• Principles of Reception Services
• Principles of Booking Travel and Making Travel Arrangements
• Understand Customers

Pearson BTEC Level 2 Certificate in Principles of Customer Service

• Customer Service Principles
• Understanding Customer Service Delivery
• Communicating with Customers
• Health and Safety at Work
• Understand Employer Organisations

Hotel Receptionist Certificate Units

• The different positions that exist in the hotel reception field and how to train for those that best suit your business’s needs;
• How to take reservations and check guests in and out;
• The importance of customer service and how to keep customers happy;
• Why you must be aware of both verbal and non-verbal communication;
• Telephone etiquette and how this is central as a hotel receptionist;
• Dealing with unhappy or angry guests and how to appease them;
• All the duties for which a hotel receptionist is responsible for and the relevant skills, including technical and clerical;
• How to work well with the various departments throughout your hotel;
• Dealing with stress in the job;
• The legal issues that are important to be aware of, such as the current laws and regulations that may impact your employees and customers.

Delivery

Live delivery is Tuesday, Wednesday & Thursdays, from 9.30am – 2:30pm. registration with classroom teaching starting from 9.45am, learners are required to log in every morning unless they have made prior arrangements with their tutor. Course will be delivered via Google classroom.