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Online – Level 1 Customer Service Course with Veterinary Support Assistant – (NECA)

Online Event
Customer Service
Portland Training
4

Course Eligibility

  • Candidates need to be 19 or older as of 31st August 2024
  • Must be unemployed
  • Must be in receipt of a benefit (UC, JSA, ESA)
  • Not in education Right to live and work in UK
  • Must have a valid form of ID
  • Must not be in any other form of education
  • Must complete a maths and English assessment prior to enrolment gaining a minimum of entry 2
  • Must be a resident of the North East Combined Authority 

Course Description

This is a 9.5 day online Customer Service course for residents of North East combined authority (the North East). 

As this is an online course, you must have access to the internet and a device to complete the course – Either a Laptop, Tablet or PC, a smart phone will not suffice. 

You will complete your Customer Service course first with Portland Training.

Once you have completed, Jobskilla will email your link to access your Veterinary Support Assistant course! You can then start and complete this section of the course whenever you like! 

 

Customer Service Qualifications:

  • Certificate in Progression
  • Award in Personal Wellbeing
  • Award in Cyber Security
  • Level 1 Certificate in Customer Service

 

Veterinary Support Units:

  • An introduction to veterinary medicine and job roles available within the industry
  • How to improve your chances of getting a job as a VSA and how to undertake further training once you have obtained a position
  • Health and safety issues that affect VSAs including the pieces of legislation addressing animal welfare and workplace safety
  • How veterinary patients are cared for and monitored by veterinary staff during their stay
  • An overview of animal welfare issues, including common ethical dilemmas and frameworks for making difficult decisions
  • Common terminology and equipment used by veterinary staff in consultations and during surgery
  • The most common procedures, including diagnostic tests, used in veterinary medicine
  • How to handle a variety of animal species, including cats, dogs, horses and small mammals
  • How emergency situations are handled, from initial assessment through to the administration of first aid and treatment
  • The role of customer service in a modern veterinary surgery and how a practice can establish a positive role within the wider community

 

 

Course Delivery for Customer Service:

Times: 9:00am – 4pm

Start Date: Rolling starts each fortnight! The next course will start on Monday 13th Jan 2025

Location: Online

This course runs every fortnight.

Course Overview

Course Start Date:
fortnightly
Start Time:
 09:00 AM
End Time:
 04:00 PM
Course Duration:
 9.5 Days
Difficulty Level:
entry
Registration Deadline:
17/12/2024
Induction Date:
Course Location:
Online Event
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Course Location:
Online
Course ID:
Course Tags:
 Customer Service, NECA, North East, Veterinary Support,

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Portland Training

Portland Training offer flexible and bespoke training across a wide range of courses, from Health and Social Care to Construction and Engineering.

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