Online – Level 1 Customer Service Course with L2 Teaching Assistant – (NECA)

This is a 9.5 day online Customer Service course for residents of North East combined authority (the North East). 

As this is an online course, you must have access to the internet and a device to complete the course – Either a Laptop, Tablet or PC, a smart phone will not suffice. 

You will complete your Customer Service course first with Portland Training.

Once you have completed, Jobskilla will email your link to access your Teaching Assistant L2 Certificate course! You can then start and complete this section of the course whenever you like! 

Customer Service Qualifications:

• Certificate in Progression
• Award in Personal Wellbeing
• Award in Cyber Security
• Level 1 Certificate in Customer Service

Teaching Assistant Units:

• An overview of what a teaching assistant is, their role in a classroom and how the role is evolving;
  
• An understanding of the school system as a whole, including management hierarchy, national curriculum and the various types of schools found within the UK;
• How to provide the best support – best practices, class preparation, understanding and dealing with student behaviour and how to create learning environments;
• Legal issues in the classroom, such as school policies, ensuring child welfare, health and safety rules and regulations and student confidentiality;
• How to improve literacy and numeracy, including alternative tools, the importance of the National Curriculum and how teaching assistants can support teachers in these areas;
• How to provide assistance to students with learning disabilities and inclusive learning strategies;
• A focus on integrating ESL children, building effective learning environments and understanding the challenges that these students may have;
• Behaviour management, including proactive solutions, how to encourage personal development and understanding these negative behaviours;
• An overview of parental engagement, focusing on why it is important, common barriers and how it can improve lifelong learning;
• Curriculum delivery under the direction of the teacher, including understanding different learning styles, the role of the teaching assistant in activity planning and delivery, working efficiently and as part of a team and relationship building.

Course Delivery for Customer Service:

Times: 9:00am – 4pm

Start Date: Rolling starts each fortnight! The next course will start on Monday 13th Jan 2025

Location: Online

This course runs every fortnight.