Online – Level 1 Customer Service Course with Dog Grooming – (NECA)

Online Event
5

Course Eligibility

  • Candidates need to be 19 or older as of 31st August 2024
  • Must be unemployed
  • Must be in receipt of a benefit (UC, JSA, ESA)
  • Not in education Right to live and work in UK
  • Must have a valid form of ID
  • Must not be in any other form of education
  • Must complete a maths and English assessment prior to enrolment gaining a minimum of entry 2
  • Must be a resident of the North East Combined Authority 

Course Description

This is a 9.5 day online Customer Service course for residents of North East combined authority (the North East). 

As this is an online course, you must have access to the internet and a device to complete the course – Either a Laptop, Tablet or PC, a smart phone will not suffice. 

You will complete your Customer Service course first with Portland Training.

Once you have completed, Jobskilla will email your link to access your Dog Grooming course! You can then start and complete this section of the course whenever you like! 

 

Customer Service Qualifications:

  • Certificate in Progression
  • Award in Personal Wellbeing
  • Award in Cyber Security
  • Level 1 Certificate in Customer Service

 

Dog Grooming Units:

  • Learn why pet grooming is important, what equipment you need and your personality when dealing with animals.
  • Get to understand the history behind pet grooming.
  • Understand the anatomy of dogs, basic health, parasites and maintaining health.
  • The importance of a pre-grooming health assessment and keeping clients updated on their pet’s health.
  • Learn about the various skin and health disorders, along with the best way to groom a dog.
  • Get valuable information on starting your own pet grooming business from identifying if it is the right choice for you, to creating a business plan and more.
  • Learn how to train dogs to enjoy a bath, steps leading up to a bath and bathing a fearful dog.
  • Know how to set up your grooming area, workstation requirements, tools you will need, lighting and airflow.
  • Learn when a dog should be referred to a vet.
  • Learn the best way to bath a dog from the clothes you should be wearing to getting the dog in the bath.
  • Learn the best way to dry a dog. Get an understanding on why shaking is so important, identify the best methods from air and towel drying to drying between the pads on the paws, and more.
  • Understand detailed grooming, such as nail clipping, eyes, ears, teeth, and feet.
  • Get a good understanding on why you need to keep your workstation neat and tidy and why appearance is so important.
  • Learn the various grooming emergencies from untangling knots to working with rescue dogs to emergencies, and more.
  • Know the law. Know what is expected of you as a business owner in the dog grooming industry from first aid to basic health and safety.

 

Course Delivery for Customer Service:

Times: 9:00am – 4pm

Start Date: Rolling starts each fortnight! The next course will start on Monday 13th Jan 2025

Location: Online

This course runs every fortnight.

Course Overview

Course Start Date:
fortnightly
Start Time:
09:00 AM
End Time:
04:00 PM
Course Duration:
9.5 Days
Difficulty Level:
entry
Registration Deadline:
31/12/2024
Induction Date:
Course Location:
Online Event
Course Location:
Online
Course ID:
Course Tags:
Customer Service, NECA, North East, Dog Grooming,

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