Level 2 Award in Customer Service & Employability with Level 3 Health & Social Care Certificate

5 Day Customer Service & Employability with Level 3 Health & Social Care Certificate.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom call. You will complete the 5 Days Customer Service course first.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Health & Social Care section of the course at your own pace.

Health & Social Care Units:

Some of the main points that your team members will study on this course include:

The laws and regulations that are applicable to those who work in healthcare;
What a carer is and how they influence the economy;
An introduction to the important publication: ‘The National Carers Strategy’;
How to properly handle heavy loads manually, in order to avoid injury;
Who vulnerable adults are and the tools available, in order to help keep them safe;
How infections spread and what your team members can do, in order to avoid them;
The proper way in which to perform CPR and how this invaluable tool can help save lives;
How to operate a defibrillator, when someone is going into cardiac arrest;
The countless mental illnesses that an individual can suffer from and how the mental health field is rapidly evolving;
The regulations in place, when it comes to carers working with children.