Level 2 Business Admin & Customer Service – Plus JobSkilla Academy voucher!

This is a 6 week Level 2 Business Admin course with Level 2 Customer Service. Upon completion of this course you will be offered one of our Academy course vouchers! 

This is a remote course where you will learn from home with guidance from a tutor. Your start date depends on how quick you complete and return your enrolment documents that will be emailed to you upon a successful course booking. We do aim to start you on the advertised start date.

Jobskilla Academy Course offers

Microsoft Excel Level 1 & 2
Pet Psychology
Dog Grooming
Admin, HR, Payroll
Mental Health Awareness
Safeguarding Children, plus many more!

Take a look through our amazing courses here! https://www.js-academy.co.uk/

The Business Admin Course will be delivered as remote/online based training over 6 weeks. Upon completion of the Business Admin qualification, you will be emailed your voucher code to access the bolt on course of your choice with JS Academy!

Level 2 Business Admin Qualifications

Pearson BTEC Level 2 Certificate in Principles of Business Administration

Unit 1: Principles of Working in Business Administration

Unit 2: Principles of Professional Behaviour

Unit 3: Principles of Providing Administrative Services

Unit 4: Principles of Creating Documents

Unit 5: Principles of Reception Services

Unit 9: Principles of Booking Travel and Making Travel Arrangements

Unit 10: Understand Customers

Qualification objective

The Pearson BTEC Level 2 Award in Principles of Business Administration is for learners who want to work in, Business Administration. It gives learners the opportunity to:

• Develop and demonstrate technical and wider sector-related knowledge to support working in business administration.
• Principles and practices underpinning the core tasks and responsibilities as well as wider work-related knowledge such as working in business administration, professional behaviour and providing administrative services
• Achieve a nationally recognised Level 2 qualification
• Progress onto the Intermediate Apprenticeship in Business Administration

Level 2 Certificate in Principles of Business Administration is for learners who work in, or who want to work in, Business Administration in job roles such as:

• Administrator
• Business Support Officer
• Office Junior
• Receptionist

Pearson BTEC Level 2 Certificate in Principles of Customer Service

• Customer Service Principles
• Understanding Customer Service Delivery
• Communicating with Customers
• Health and Safety at Work
• Understand Employer Organisations

The Level 2 Award in Principles of Customer Service is designed to provide learners with an introduction to the underpinning knowledge and attitudes required for working within a customer service environment.

The qualification is suitable for learners who want to work in customer service and who may already have some experience in a customer service-related role, and require a short course to help them better understand the concepts that inform the principles and practices of customer service. It gives learners the opportunity to:

• Develop knowledge of the role and function of customer service, the value of customer loyalty and how legislation affects customer service delivery
• Develop knowledge of the requirements for working in a customer-facing job role, including how to deliver reliable customer service, how to interact positively with customers and work effectively in a team delivering customer service
• Achieve a nationally-recognised Level 2 qualification.

Potential job roles for those working towards this qualification are:

• Customer Service Adviser
• Customer Service Operator
• Customer Service Agent
• Help Desk Operative
• Receptionist
• Call Centre Adviser

Delivery

Live delivery is on a Tuesday, Wednesday & Thursday starting from 9.30am registration with classroom teaching starting from 9.45am, learners are required to log in every morning unless they have made prior arrangements with their tutor.  Learners will be online with the tutor for a minimum of 2 hours in the morning and then they are given activities to complete and log back in for the afternoon session for an hour (1pm – 2pm to allow learners to still make school run commitments they may have).