This is a 2 week Remote course that you will complete online with guidance from a tutor.
You must have access to a laptop or computer, a smart phone is not compatible unfortunately.
On completion of the course, you are guaranteed a job interview with working From home roles.
Units Covered:
Behaviours and standards at work
Basic use of digital devices / systems
Digital presence, awareness and safety
Provide Contact Centre Customer Service
Overview
This qualification provides learners with the knowledge and understanding needed to work in the Contact Centre industry.
The qualification is assessed through portfolio evidence. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.
Full guidance and support will be offered by your tutor throughout the 10-day programme. Your work will be assessed through portfolio based evidence.
A Maths and English assessment must be completed before you can start the course. This will be sent via email. These must be completed no later than 4pm on Wednesday 15th February 2023.
Registration has passed – if you cannot find a course currently, feel free to contact us
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
