Level 1 Customer Service With The Reception Workstation Certification

• This course is currently full.

This is a 10 day Customer Service course with a JS Academy course on completion!

This is a remote course where you will learn from home with guidance from a tutor.

You will have access to all of the course materials from the outset on google classroom, and will be given 6 assignments – 1 per unit which again will be issued from day 1.

Level 1 Customer Service Units:

Unit 1: Customer Service Principles

Unit 2: Understanding How to Work in a Customer Service Role

Unit 3: Communicating With Customers

Unit 5: Career Progression

Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems

Unit 9: Investigating Rights and Responsibilities at Work

You will start the Customer Service course first on Monday 6th February, then once this is completed you can then access the Receptionist Workstation Course!

The Reception Workstation Certification Units:

How a well-designed reception area ensures your customers always have a positive first impression
The kind of atmosphere you should try to create throughout your reception area
How to promote productivity within your organisation
The specific points you need to consider when designing a reception area
Why you should focus on hiring a well-trained receptionist

The benefits of taking this course:

Get a step-by-step guide on creating a well-designed reception space.
Learn how to properly furnish your reception area.
If you work in office administration, learn how you can use your workspace to improve the overall working environment.
If you work in management, learn tips and tricks you can use to develop a better reception area.
If you are an office manager or in HR, understand the personality traits and professional skills you should look for when hiring a receptionist.

Take a look at the full course breakdown here: https://www.js-academy.co.uk/course/The_Reception_Workstation_Certification