Level 1 Customer Service With Payroll Level 1 or 2.

• This course is currently full.

This is a 10 day Customer Service course with a JS Academy course on completion!

This is a remote course where you will learn from home with guidance from a tutor.

You will have access to all of the course materials from the outset on google classroom, and will be given 6 assignments – 1 per unit which again will be issued from day 1.

Level 1 Customer Service Units:

Unit 1: Customer Service Principles

Unit 2: Understanding How to Work in a Customer Service Role

Unit 3: Communicating With Customers

Unit 5: Career Progression

Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems

Unit 9: Investigating Rights and Responsibilities at Work

You will start the Customer Service course first on Monday 6th February, then once this is completed you can then access the Payroll Course!

Payroll Certification Units:

What a payroll system is and why every organisation needs one;
The basics of payroll systems: what you need to know, what to avoid and the importance of communication;
The types of payroll systems in the United Kingdom: what to include in the system and working with HMRC;
Elements of an efficient payroll system: staff training, performance reviews and record keeping;
How employees entering and leaving the business impacts payroll: what to do, P45’s and recording time keeping;
How to deal with HMRC, when it comes to new employees, what information HMRC will need from the organisation and how to ensure that employees are paid the correct amount each month or week;
How to calculate gross and net pay: the difference between gross and net pay and why the business must issue a wage slip for each employee;
The different deductions to calculate net pay amounts;
What statutory pay is: record keeping and reporting to HMRC;
National minimum wage, based on age groups;
National Insurance contribution systems: why employees pay National Insurance, the different rates and employer contributions;
How to manage the online PAYE system;
What the employment allowance is;
Retirement schemes;
Different programmes available for payroll;
Tips to correct payroll errors;
The importance of annual reporting.

Have a look through our different levels of payroll here:

https://www.js-academy.co.uk/course/Payroll_Systems_%E2%80%93_The_Basics_Certification

https://www.js-academy.co.uk/course/How_to_Run_an_Efficient_Payroll_Certification

https://www.js-academy.co.uk/course/Level_2_Payroll_Systems_&_Management_Certification