Level 1 Customer Service With Garden Design and Maintenance.

• This course is currently full.

This is a 10 day Customer Service course with a JS Academy course on completion!

This is a remote course where you will learn from home with guidance from a tutor.

You will have access to all of the course materials from the outset on google classroom, and will be given 6 assignments – 1 per unit which again will be issued from day 1.

Level 1 Customer Service Units:

Unit 1: Customer Service Principles

Unit 2: Understanding How to Work in a Customer Service Role

Unit 3: Communicating With Customers

Unit 5: Career Progression

Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems

Unit 9: Investigating Rights and Responsibilities at Work

You will start the Customer Service course first on Monday 6th February, then once this is completed you can then access the Garden Design Course!

Garden Design Certification Units:

Know different garden design styles. Learn how to gain inspiration throughout the day, how to design a mood board and how to implement your design effectively for the best results.
Understand site surveys, approvals and measuring techniques. Learn how to use survey maps, photographic records and what surveys and appraisals you are going to need before you begin.
Learn the benefits of project planning.
Know the five forms that should be included in all your client packs.
Learn more about drawing a plan and essential graphic skills.
Know the various surfaces and materials, understand what hard landscaping is and how to deal with it.
Know the secrets of great soil.
Understand the importance of the right plan selection and care. This includes use of colours to make an impact.
Gain valuable plant knowledge that you can use daily to make the best choices based on your design, garden location and finish.
Learn how to identify high maintenance areas within any garden. Know the different options when it comes to low maintenance planning.
Learn the importance of sustainability. Know what plants to use, about water conservation and how to recycle and reuse when working in any garden.
Learn essential tips for reducing maintenance in difficult to manage and overgrown gardens.
Know what equipment you are going to need, what equipment you will need for certain jobs and what each item is capable of.
Get a good understanding of the most common garden pests, natural and chemical pesticides, integrated pest management and how to come up with a pest management plan that will work.
Identify effective solutions for difficult gardens from adding container plants to adding additional irrigation and more.
Know what to plan in a herb and vegetable garden.