Level 1 Customer Service With Admin, PA and Secretarial Certification

Online Event

Customer Service

Plato

Course Eligibility

Learners will need to be in receipt of one of the following benefits: UC/JSA/ESA
You must be unemployed
Learners need to have the following ID:
Passport or Birth Certificate (the right to live and work in the UK)
Proof of benefit with the payments and any deductions
Proof of address dated within the last 3 months of the course start date (Utility bill, bank statement, HMRC letter)
Candidates need to be 19 or older as of 31st August 2022
Please note this course doesn't have funding for residents in London, Manchester, Merseyside
Residents in Non Dev areas only - If you are unsure we will check for you.

Course Description

This course is currently full.

This is a 10 day Customer Service course with a JS Academy course on completion!

This is a remote course where you will learn from home with guidance from a tutor.

You will have access to all of the course materials from the outset on google classroom, and will be given 6 assignments – 1 per unit which again will be issued from day 1.

Level 1 Customer Service Units:

Unit 1: Customer Service Principles

Unit 2: Understanding How to Work in a Customer Service Role

Unit 3: Communicating With Customers

Unit 5: Career Progression

Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems

Unit 9: Investigating Rights and Responsibilities at Work

You will start the Customer Service course first on Monday 6th February, then once this is completed you can then access the Admin, PA & Secretarial Course!

Admin, PA and Secretarial Certification Units:

Valuable skills that will help in any administrative position
How to use Microsoft Outlook and Excel
How to communicate with senior staff
How to communicate with customers and clients in a professional manner
How to manage your time and keep organised in your job

Take a look through the full course breakdown here! https://www.js-academy.co.uk/course/Admin,_PA_and_Secretarial_Certification

Course Overview

Course Start Date:
24/04/2023

Start Time:
09:30 AM

End Time:
03:30 PM

Course Duration:
10 Days

Difficulty Level:
entry

Registration Deadline:

09/03/2023

Induction Date:

2023-04-21

Course Location:

Online Event

Registration has passed – if you cannot find a course currently, feel free to contact us

Course Location:

Course ID:

Course Tags:
Customer Service, Academy, Admin,

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Level 1 Customer Service With Admin, PA and Secretarial Certification

Course Eligibility

Course Description

Admin, PA and Secretarial Certification Units:

Course Overview

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Have Any Questions?

Level 1 Customer Service With Admin, PA and Secretarial Certification

Course Eligibility

Course Description

Admin, PA and Secretarial Certification Units:

Course Overview

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Contact Us

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