Level 1 Certificate in Digital Call Centre Operations – Non Dev

This course will be 3 days a week for 4 weeks. 

This is a remote course where you will learn from home with guidance from a tutor.

The online classroom will be open (we understand learners leave to pick children up etc and that’s fine as long as the tutor knows)

Class Times:

9.30am – 3.30pm

Class starting at 9.45 (registration from 9.30)

Lunch 12.15

Log back in at 1pm.

Course Units Covered:

Level 1 Certificate in Digital Call Centre Operations Qualification

This qualification informs and guides learners through the process of sourcing, applying for and securing employment in a digital call centre environment. It provides a structured route with knowledge and skills in both the generic skills required and the specific industry introduction skills and knowledge.

Qualification introduction

This qualification is made up all mandatory units that will help learners to develop an understanding of requirements to secure employment relative to the digital contact centre environment and their capabilities and aspirations within it. The units are a step-by-step process to prepare, source and secure employment in the environment both generic and specific. Learners who complete the units will be equipped with the knowledge, skills, and resources to initiate and remain engaged with within the industry to suit their circumstances.

Assessment

To achieve this qualification a learner must complete all units as mandatory. The assessment criteria determine the standard required to achieve each unit and allow for a variety of assessment methods to be used as appropriate to the environment the qualification is delivered in. There is no examined assessment element in this qualification.

Units

Behaviour and standards at work

Basic use of digital devices

Digital presence, awareness and safety

Provide contact centre customer service

Introduction to using word processing software

Introduction to using email