Greater Manchester – Digital Contact Centre certificate.

Online Event

Sales

B2W

Course Eligibility

Learners MUST be unemployed, either claiming or not claiming a benefit (cannot be employed). Learners MUST be 19 years+ on enrollment We do need to see photo ID for these learners. ID (If using a birth certificate you must provide your National Insurance number too) Greater Manchester residents only.

Course Description

This is a 2 week Remote course that you will complete online with guidance from a tutor.

You must have access to a laptop or computer, a smart phone is not compatible unfortunately.

Units Covered:

Behaviour and Standards at Work

Basic use of digital devices / systems

Digital presence, awareness and safety

Provide contact centre customer service

Understanding the Term Mental Health

Personal Resilience and Perseverance

Overview

We will arrange your interview upon course completion. You will receive coaching and support to make sure you are fully prepared for your interview.

Course Overview

Course Start Date:
18/07/2022

Start Time:
10:00 AM

End Time:
04:00 PM

Course Duration:
2 weeks

Difficulty Level:
entry

Registration Deadline:

15/07/2022

Induction Date:

Course Location:

Online Event

Registration has passed – if you cannot find a course currently, feel free to contact us

Course Location:

Online

Course ID:

Course Tags:
Contact Centre, Sales,

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Have Any Questions?

Greater Manchester – Digital Contact Centre certificate.

Course Eligibility

Course Description

Course Overview

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Have Any Questions?

Greater Manchester – Digital Contact Centre certificate.

Course Eligibility

Course Description

Course Overview

Share This Course

Quick Links

Contact Us

Join Our Mailing List

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