Digital Contact Centre with Cyber Security & IT Skills Level 1 – Online Course – Non Devolved

This course runs Monday – Friday, for three weeks and learners will study online with guidance from a tutor.

Applicants for the course must reside in one of the following Non Devolved areas:
Oxford, Swindon, Cirencester High Wycombe Norwich, Ipswich, Skegness, Boston or Lincoln.

Applicants must have access to a laptop or computer to complete the course.
(Smart phones are not compatible) 

Topics Covered:

• Explore workplace behaviours and standards to develop a positive working environment and align with employer expectations, boosting career prospects.
• Gain skills in inbound and outbound telephone communication and sales, learning to engage customers effectively and achieve sales targets.
• identifying and describing legislation and ethical conduct in relation to the maintenance of cyber security.
• Identifying forms of cybercrime; possible motives; and tactics used by cybercriminals.
• Learn how to use a range of digital technologies for different purposes.
• Understand how to register for digital services such as online shopping and banking and manage online accounts safely and securely.
• Use online document systems to upload and download files, and use email, instant messaging, and social media to communicate and collaborate with others.

Qualifications Gained:

• Certificate in Digital Contact Centre L1
• Award in Cyber Security L1
• Award in Digital and IT Skills L2