5 Day Customer Service & Employability with YouTube Masterclass Certification.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the YouTube Masterclass Certification course at your own pace.
The three pieces of equipment that you need, in order to get started
All about screen resolution and recommended sizes
The differences between quality, quantity and consistency, and why each of these are important
How thumbnails can make or break your video’s views
Tips on creating the best thumbnail, in order to attract a bigger audience
How to attract advertisers to your content
Learning about the three general categories of content
Learning how to determine what type of content is best
Understanding the role that search engine optimisation plays in your success
Learning how to write titles and description that help your video to achieve a high search ranking
Understanding more about YouTube’s advertiser policies
You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
