5 Day Level 2 Award in Customer Service & Employability with The Reception Workstation Certification

5 Day Customer Service & Employability with The Reception Workstation Certification.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the The Reception Workstation Certification course at your own pace. 

Receptionist Units Covered:

How a well-designed reception area ensures your customers always have a positive first impression
The kind of atmosphere you should try to create throughout your reception area
How to promote productivity within your organisation
The specific points you need to consider when designing a reception area
Why you should focus on hiring a well-trained receptionist

The benefits of taking this course:

Get a step-by-step guide on creating a well-designed reception space.
Learn how to properly furnish your reception area.
If you work in office administration, learn how you can use your workspace to improve the overall working environment.
If you work in management, learn tips and tricks you can use to develop a better reception area.
If you are an office manager or in HR, understand the personality traits and professional skills you should look for when hiring a receptionist.

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.