5 Day Level 2 Award in Customer Service & Employability with SEND – Special Educational Needs & Disability

5 Day Customer Service & Employability with SEND – Special Educational Needs & Disability Certification.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the SEND section of the course at your own pace.

SEND Units:

This certification programme has a total of 22 modules and covers a wealth of information related to SEND. Here’s just some of what your staff will cover in the course:
An introduction and background to SEND, along with an outline of the different types of learning needs, which gives the foundation for teaching staff to move forward with the programme material;
Theories of learning and how they can be applied in a classroom setting;
SEND codes of conduct and teacher responsibility, so you can be sure that your staff are held accountable to the highest standards;
A focus on several learning challenges, including dyslexia, autism and ADHD;
Alternative teaching strategies for students with a range of special needs, including communication challenges, emotional and behavioural struggles and physical and sensory difficulties;
Important learning outcomes, such as how to understand specific needs and learning difficulties and adapt the curriculum accordingly, in order to include the best strategies for these learning difficulties;
How to recognise and assess student learning challenges and the best approaches for offering educational support.
What are the Benefits of the Course?
Not convinced? Here are some of the benefits of taking the course:
The programme will provide your staff with the required knowledge base, to enable them to work with SEND students immediately after completion of the programme.
A user-friendly format that can be accessed from anywhere in the world, so your staff can learn no matter where they are.

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.