5 Day Level 2 Award in Customer Service & Employability with Mental Wellbeing in Children and Young People

5 Day Customer Service & Employability with Mental Wellbeing in Children and Young People Certification.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the Mental Wellbeing in Children and Young People Certification course at your own pace. 

Mental Wellbeing in Children and Young People Units:

You will be able to improve the mental health and happiness of the children in your life
You will be able to identify mental health issues before they become serious
You will reduce the chances of causing further damage to existing mental health problems
You will potentially save a child’s life by knowing when outside help is required
You will understand the role you have to play in ensuring a child’s mental well being

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.