5 Day Customer Service & Employability with Life Coaching Certificate.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Life Coaching Certificate section of the course at your own pace.
How and why people benefit from life coaching and what the process of life coaching actually involves.
Insights into the meaning of foundational values and the effect of limiting beliefs on our lives and how life coaching can help change our thinking.
How you can choose to specialise in different types of life coaching depending on your interest and inclination and the important qualities of an empowering life coach.
Important communication and active listening skills that help you to become a great life coach.
The basics and fundamentals of life coaching and how core belief systems direct our thinking and decision-making processes.
How the process of life coaching in the UK is streamlined with regulatory standards as well as explanation of the core ethics.
In addition, you will learn about powerful questioning skills.
How to use powerful questioning skills to build trust and rapport with your clients.
How to redirect your clients’ thinking and help them set plans of action in order to achieve value-based goals.
How to attract your first clients and how to profile target and prospective customers for your life coaching business.
How to strengthen your client network and use email marketing to reach out to potential clients. In addition, you will learn how to set your fees and payment rates.
You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
