5 Day Level 2 Award in Customer Service & Employability with Level 2 Introduction to Teaching Assistant Certificate

5 Day Customer Service & Employability with Level 2 Introduction to Teaching Assistant Certificate.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Teaching Assistant section of the course at your own pace. 

Teaching Assistant Units:

Have a look at just some of the material covered within the 20 modules:

An overview of what a teaching assistant is, their role in a classroom and how the role is evolving;
An understanding of the school system as a whole, including management hierarchy, national curriculum and the various types of schools found within the UK;
How to provide the best support – best practices, class preparation, understanding and dealing with student behaviour and how to create learning environments;
Legal issues in the classroom, such as school policies, ensuring child welfare, health and safety rules and regulations and student confidentiality;
How to improve literacy and numeracy, including alternative tools, the importance of the National Curriculum and how teaching assistants can support teachers in these areas;
How to provide assistance to students with learning disabilities and inclusive learning strategies;
A focus on integrating ESL children, building effective learning environments and understanding the challenges that these students may have;
Behaviour management, including proactive solutions, how to encourage personal development and understanding these negative behaviours;
An overview of parental engagement, focusing on why it is important, common barriers and how it can improve lifelong learning;
Curriculum delivery under the direction of the teacher, including understanding different learning styles, the role of the teaching assistant in activity planning and delivery.

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.