5 Day Level 2 Award in Customer Service & Employability with Introduction to Educational Psychology Certification

5 Day Customer Service & Employability with Introduction to Educational Psychology Certification.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the Introduction to Educational Psychology Certification course at your own pace.

Introduction to Educational Psychology Certification Units:

An overview of educational psychology
The history of educational psychology and the key figures that have contributed to this branch
A detailed look at the field of behavioural psychology
Investigating the 5 perspectives that are most associated with the field of educational psychology
A look at cognitive psychology
Gaining an understanding of Schema Theory
A look at developmental psychology and how it relates to educational psychology
The theories of Sigmund Freud and Jean Piaget
A look at the concept of nature versus nurture
Introduction to the concept of Constructivism
Introduction to the concept of Motivation
An explanation of Intrinsic and Extrinsic Motivation
Gain a good overview of the learning disability of dyslexia ADHD in good detail
A look at other learning disabilities that an educational psychologist is likely to deal with during their career
Applying educational psychology to teaching
How this course work can be applied to a career in psychology

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.