5 Day Customer Service & Employability with Interviewing Skills Certification.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the Interviewing Skills Certification course at your own pace.
Why there are different types of interviews and what happens at each type
The steps that you should take in order to fully prepare yourself for the interview
What you should wear to an interview, based on your gender
What the most common interview questions are and how to answer them in a way that impresses the interviewer
What you should do in the hours and days following your interview to ensure success
Learn more about the interview process and why interviewers ask certain questions
Understand how to make a great impression with the interviewer, no matter what type of interview you are doing
Learn about what questions you can ask to impress the interviewer and also, what type of answers they are looking for to their own questions
Understand the proper things to do following an interview to boost your chances of getting a job
Learn how to get feedback if you are passed over by another candidate.
You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
