5 Day Customer Service & Employability with Defining HR Certification.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Defining HR Certification section of the course at your own pace.
The main purposes of HRM, the role it plays in the employee’s life cycle and how it helps a business achieve their objectives.
Common misconceptions surrounding HRM and the truth behind these myths.
The structure of a typical HR department and how people usually begin their careers in this field.
Why it is important to measure the efficacy of HR practices and how organisations can ensure that their HR departments are working to further the interests of both the organisation and its workforce.
Challenges facing modern HR practitioners, including the rise of new technology, diversity in the workplace and an ageing workforce.
You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
