5 Day Level 2 Award in Customer Service & Employability with COSHH Certification

5 Day Customer Service & Employability with COSHH.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the COSHH section of the course at your own pace. 

COSHH Units:

How to perform a risk assessment
The consequences of failing to adhere to COSHH Regulations
The benefits of adherence to employers and employees
All about the precautions to take to minimize health risks
About how to deal with monitoring and handling exposure

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.