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Level 2 Certificate in the Principles of Customer Service - Online Remote Learning 5 Days

A fantastic opportunity for you to gain valuable experience in Customer Service - From your own home

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About the course

Level 2 Certificate in the Principles of Customer Service

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.

Benefits

Achieve a nationally recognised Level 2 qualification Evidence your competency to employers

Further your personal and professional development

Learn at a time that suits you without the need to attend college

Improve your understanding of how to successfully handle complaints

Reduce the risk of complaints

What you will learn

Principles of Customer Service and Delivery Understand Customers

Understand Employer Organisations

Entry requirement

You must be claiming a State Benefits (JSA, Income Support, ESA or UC) and you must be 19 or older on 31st August 2020.

You must have been resident in the UK/EEA for the last 3 years.

Course delivery

This is a online course, where you can learn from the comfort of your own home with the support of a dedicated remote tutor.

Book now via JobSkilla to reserve your place!

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Date Time Bookings Location

Start Date :
Mon 07 Dec 2020

12:30am

18 Spaces Left

Your Home
At home , YOURS Map

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It only takes 2 minutes

Overview

  • Difficulty Level: Beginner
  • Duration: 5 Days
  • Course ID: #3896
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