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Customer Service Level 2 - ONLINE TRAINING 11 Weeks

This versatile qualification will help you to develop your customer service skills and boost your prospects for your first customer service job.

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About the course

Unit 1: Understanding the organisation

Your learning goals:

  • Factors that can affect an organisation and the customer service role
  • Employee rights, responsibilities and organisational procedures
  • Career pathways within customer service
  • How employees are supported within the customer service role
  • Organisation’s policies and procedures.

Unit 2: Prepare to deliver excellent customer service

Your learning goals:

  • The principles of customer service in an organisation
  • How customer needs and expectations are identified
  • How to balance customer expectations against the organisation’s offer
  • How complaints are handled
  • Legislation relating to customer service.

Unit 3: Communication in the customer service role

Your learning goals:

  • Methods of communication with customers
  • How to handle customer service information
  • How to work as part of a team to provide effective customer service
  • How to meet the needs of a diverse range of customers
  • The importance of promoting and evaluating products and services.

Unit 4: Understand customers*

Your learning goals:

  • Cultural factors and how they can affect customer expectations
  • How good customer service can positively influence customer loyalty
  • How the reputation and image of organisations can effect customer perceptions
  • Identifying dissatisfied customers.

*Mandatory for Lifetime Awarding students


I have searched for courses to update my skills set to find sustainable work. I have searched JobSkilla for opportunities in my area and have found Customer Service Level 2 which lasts for 9 OR 11 Weeks and is being delivered online at home. This will give me Level 2 in Customer Service. Please call 03301130013 for more information if needed.

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Start Date :
Mon 15 Mar 2021


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  • Difficulty Level: Entry
  • Duration: 11 Weeks
  • Course ID: #3531
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