ERSA 2019

Digital Inclusion - Netbook Provided - Get the Tools, Learn the Skills, Keep the Tools! – Bradford 12 Days

JobSkilla are proud to offer this fantastic course for unemployed people to help them gain the confidence to get online!

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Rated 9.2 / 10

About the course

At the start of the course, learners will be presented with a Netbook computer which they will use for the duration of the course. On completion of the two-week course, learners will be able to take their Netbook home with them as their own resource to continue to build their skills.

Course Start Date: Monday 8th April 2019

Course Completion Date: Tuesday 23rd April 2019

Course Location:

The Midland Hotel
Forster Square
West Yorkshire

Upon completion of this twelve day course you will gain the below qualifications and knowledge in the following modules:

Level 1 Award in Customer Service
Level 1 Certificate in Personal and Social Skills

Unit 1 - Create a Good Impression to Customers
Unit 2 - Apply Legislation, Regulation and Organisational Procedures for Customer Service
Unit 3 - Introduction to Customer Service
Unit 4 - Managing Personal Finance
Unit 5 - Effective Communication
Unit 6 - Contribute to Own Healthy Living
Unit 7 - Alternatives to Paid Work
Unit 8 - Developing Personal Confidence
Unit 9 - Awareness of Equality and Diversity
Unit 10 - Working as part of a team

Eligibility Criteria

- 19+ as of 1st August 2018
- Unemployed and in receipt of benefit
- Legal UK resident
- Learners must not have completed the equivalent of course qualifications previously, at the same level or above.
- Learners must not already possess an IT related qualification above level 1
- All Learner are required to sit a short Maths and English assessment in order to ensure suitability for the course and its benefits.

BOOK NOW via JobSkilla to reserve your place!

Please ensure that you take proof of benefit, your birth certificate or photo ID to the induction to prove your eligibility for the course.

(Please ensure you have added your phone number to JobSkilla so that you can be easily contacted and can receive a text reminder. This can be done by clicking on "My Bookings" after booking).

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  • Qualification Gained: 14-19 Diploma - Advanced
  • Difficulty Level: Entry
  • Duration: 12 Days
  • Travel Expenses Paid: No
  • Course ID: #2617
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