1 Week Level 2 Award in Customer Service with Photoshop Certificate – Manchester

1 Week Customer Service with Photoshop for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting. Please note you must fund the Photoshop software yourself, this is not Government Funded.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Photoshop section of the course at your own pace. 

Photoshop Units:

How to create a new file and adjust a canvas size that is suitable to project needs
How to navigate through the software, where to find its tools and understand the layout of the page
Learn how to identify Photoshop tools and understand their basic functionalities
Learn how to identify the secondary tools, how to select them and what they are used for
Learn shortcuts and understand how and when to use them
How to use the layer option and understand the layer dialogue box
Learn how to use and apply adjustment layers
How to add effects and filter to an existing image