1 Week Customer Service with YouTube Masterclass Certification for residents of Greater Manchester.
This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.
This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.
The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.
The programme aims to move attendees closer to the job market and to support a change in career.
Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the YouTube Masterclass Certification section of the course at your own pace.
The three pieces of equipment that you need, in order to get started
All about screen resolution and recommended sizes
The differences between quality, quantity and consistency, and why each of these are important
How thumbnails can make or break your video’s views
Tips on creating the best thumbnail, in order to attract a bigger audience
How to attract advertisers to your content
Learning about the three general categories of content
Learning how to determine what type of content is best
Understanding the role that search engine optimisation plays in your success
Learning how to write titles and description that help your video to achieve a high search ranking
Understanding more about YouTube’s advertiser policies.
Registration has passed – if you cannot find a course currently, feel free to contact us
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
