1 Week Level 1 Award in Customer Service with The Reception Workstation Certification – Manchester

1 Week Customer Service with Reception Workstation Certification for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete The Reception Workstation Certification section of the course at your own pace.

Receptionist Units Covered:

How a well-designed reception area ensures your customers always have a positive first impression
The kind of atmosphere you should try to create throughout your reception area
How to promote productivity within your organisation
The specific points you need to consider when designing a reception area
Why you should focus on hiring a well-trained receptionist

Benefits of taking this course:

Get a step-by-step guide on creating a well-designed reception space
Learn how to properly furnish your reception area
If you work in office administration, learn how you can use your workspace to improve the overall working environment
If you work in management, learn tips and tricks you can use to develop a better reception area
If you are an office manager or in HR, understand the personality traits and professional skills you should look for when hiring a receptionist.