1 Week Customer Service with The Effective Secretary Certification for residents of Greater Manchester.
This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.
This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.
The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.
The programme aims to move attendees closer to the job market and to support a change in career.
Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the The Effective Secretary Certification section of the course at your own pace.
About the different types of secretaries and related professions
About the role of an effective secretary and their responsibilities
About the certifications, qualities and skills needed to become and effective secretary
About the various challenges and perks of working as a secretary for both men and women
Understand how to develop your skills which will help in various office settings
Understand how different industries use secretaries with different skill sets
Gain knowledge that can help you become an integral part of any office team
Gain a deeper understanding of business, business protocols and the day to day business interactions with clients.
Registration has passed – if you cannot find a course currently, feel free to contact us
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
