1 Week Level 1 Award in Customer Service with SEND – Special Educational Needs & Disability Certificate – Manchester

1 Week Customer Service with SEND for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the SEND section of the course at your own pace. 

SEND Units:

This certification programme has a total of 22 modules and covers a wealth of information related to SEND. Here’s just some of what your staff will cover in the course:
An introduction and background to SEND, along with an outline of the different types of learning needs, which gives the foundation for teaching staff to move forward with the programme material;
Theories of learning and how they can be applied in a classroom setting;
SEND codes of conduct and teacher responsibility, so you can be sure that your staff are held accountable to the highest standards;
A focus on several learning challenges, including dyslexia, autism and ADHD;
Alternative teaching strategies for students with a range of special needs, including communication challenges, emotional and behavioural struggles and physical and sensory difficulties;
Important learning outcomes, such as how to understand specific needs and learning difficulties and adapt the curriculum accordingly, in order to include the best strategies for these learning difficulties;
How to recognise and assess student learning challenges and the best approaches for offering educational support.

What are the Benefits of the Course?

Not convinced? Here are some of the benefits of taking the course:
The programme will provide your staff with the required knowledge base, to enable them to work with SEND students immediately after completion of the programme.
A user-friendly format that can be accessed from anywhere in the world, so your staff can learn no matter where they are.