1 Week Level 1 Award in Customer Service with Pet Psychology Diploma – Manchester Only

1 Week Customer Service with Pet Psychology for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Pet Psychology section of the course at your own pace. 

Pet Psychology Units:

Get an introduction to pet sitting. This includes health and safety and animal welfare, how to approach any animal and why security is so important.
Learn about safety for you and the pet. Learn about written health and safety policies and when you need one, how to protect yourself and risks involved when it comes to pet sitting.
Learn more about dog walking. Learn how to build your pack of dogs and signs of dog aggression along with the different types of dog aggression.Understand the importance of a pre-service visit, preparing pet information sheets and the documentation needed.
Learn the five forms you must include in your client packs, how to comply with the Data Protection Act and storing your clients’ information and how to use your client packs to increase your profits.
Learn more about effective animal handling. You will learn the three step process to minimise stress in animals and when you should and shouldn’t approach an animal.Learn more about dogs and cats from the different breeds to nutritional requirements.
Get an understanding of fish. This includes the three groups and breeds. It will teach you the different water temperature requirements, how often water needs to be changed and how to test the water for nitrates.
Understand how to care for rodents from cage cleaning frequency to breeds and types that you may be asked to care for.
Learn how to care for rabbits and guinea pigs from their nutritional needs to behavioural traits and more.
Learn everything you need to know about reptiles including feeding requirements, temperature requirements and behavioural traits.
Get an understanding on various pet ailments and how to care for them.
Learn essential pet first aid that you may have to use when offering your services.
Get valuable information on setting up and running your own successful pet sitting business.
Learn how to market your business effectively to reach the right target audience.
Identify pricing and costs.