1 Week Level 1 Award in Customer Service with Payroll Level 1 or 2 Certificate – Manchester

1 Week Customer Service with Payroll for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Payroll section of the course at your own pace. 

Payroll Units:

Payroll Units Level 1:

The definition of payroll
The various payroll tasks
The role of payroll in business operations
The definition of a payroll system and its varied functions
The benefits of payroll systems to small, medium and large businesses
How to choose the right payroll system for specific business needs

Payroll Units Level 2:

What a payroll system is and why every organisation needs one;
The basics of payroll systems: what you need to know, what to avoid and the importance of communication;
The types of payroll systems in the United Kingdom: what to include in the system and working with HMRC;
Elements of an efficient payroll system: staff training, performance reviews and record keeping;
How employees entering and leaving the business impacts payroll: what to do, P45’s and recording time keeping;
How to deal with HMRC, when it comes to new employees, what information HMRC will need from the organisation and how to ensure that employees are paid the correct amount each month or week;
How to calculate gross and net pay: the difference between gross and net pay and why the business must issue a wage slip for each employee;
The different deductions to calculate net pay amounts;
What statutory pay is: record keeping and reporting to HMRC;
National minimum wage, based on age groups;
National Insurance contribution systems: why employees pay National Insurance, the different rates and employer contributions;
How to manage the online PAYE system;
What the employment allowance is;
Retirement schemes;
Different programmes available for payroll;
Tips to correct payroll errors;
The importance of annual reporting.