1 Week Level 1 Award in Customer Service with Nail Technician Diploma – Manchester Only

1 Week Customer Service with Nail Technology for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Nail Tech section of the course at your own pace. 

Nail Technician Units:

Module 1: Introduction to Nail Technology
Module 2: Anatomy of the Skin
Module 3: Nail Anatomy
Module 4: Preparing Your Work Area
Module 5: Client Consultation and Communication, Preparing Your Client
Module 6: How to Perform a Manicure
Module 7: How to Perform a Pedicure
Module 8: Artificial Nails
Module 9: Arm and Hand Massage
Module 10: Gel Polish
Module 11: Nail Tips (French Manicure Nail Tips and Artificial Nail Tips with Acrylic)
Module 12: Basic Nail Art
Module 13: Nail Maintenance
Module 14: Health and Hygiene
Module 15: An Introduction to Salon Management
Module 16: Start a Salon, Become a Mobile Technician, or Work for Someone Else?
Module 17: Setting up a Salon and Red Tape
Module 18: Salon Decoration
Module 19: Marketing Your Nail Salon / Service
Module 20: Setting Your Pricing
Module 21: Merchandising Your Salon
Module 22: Employees and Staffing
Module 23: Customer Relationship Management
Module 24: Managing Costs
Module 25: Forms and Record Keeping