1 Week Customer Service with Mental Wellbeing in Children and Young People for residents of Greater Manchester.
This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.
This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.
The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.
The programme aims to move attendees closer to the job market and to support a change in career.
Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Mental Wellbeing in Children and Young People section of the course at your own pace.
You will be able to improve the mental health and happiness of the children in your life
You will be able to identify mental health issues before they become serious
You will reduce the chances of causing further damage to existing mental health problems
You will potentially save a child’s life by knowing when outside help is required
You will understand the role you have to play in ensuring a child’s mental well being.
Registration has passed – if you cannot find a course currently, feel free to contact us
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
