1 Week Level 1 Award in Customer Service with Life Coaching Certificate – Manchester

1 Week Customer Service with Life Coaching for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Life Coaching section of the course at your own pace. 

Life Coaching Units:

How and why people benefit from life coaching and what the process of life coaching actually involves.
Insights into the meaning of foundational values and the effect of limiting beliefs on our lives and how life coaching can help change our thinking.
How you can choose to specialise in different types of life coaching depending on your interest and inclination and the important qualities of an empowering life coach.
Important communication and active listening skills that help you to become a great life coach.
The basics and fundamentals of life coaching and how core belief systems direct our thinking and decision-making processes.
How the process of life coaching in the UK is streamlined with regulatory standards as well as explanation of the core ethics.
In addition, you will learn about powerful questioning skills.
How to use powerful questioning skills to build trust and rapport with your clients.
How to redirect your clients’ thinking and help them set plans of action in order to achieve value-based goals.
How to attract your first clients and how to profile target and prospective customers for your life coaching business.
How to strengthen your client network and use email marketing to reach out to potential clients. In addition, you will learn how to set your fees and payment rates.