1 Week Level 1 Award in Customer Service with Level 2 Introduction to Teaching Assistant Certificate – Manchester

1 Week Customer Service with Level 2 Introduction to Teaching Assistant Certificate for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Level 2 Introduction to Teaching Assistant Certificate section of the course at your own pace.

Teaching Assistant Units:

Have a look at just some of the material covered within the 20 modules:

An overview of what a teaching assistant is, their role in a classroom and how the role is evolving;
An understanding of the school system as a whole, including management hierarchy, national curriculum and the various types of schools found within the UK;
How to provide the best support – best practices, class preparation, understanding and dealing with student behaviour and how to create learning environments;
Legal issues in the classroom, such as school policies, ensuring child welfare, health and safety rules and regulations and student confidentiality;
How to improve literacy and numeracy, including alternative tools, the importance of the National Curriculum and how teaching assistants can support teachers in these areas;
How to provide assistance to students with learning disabilities and inclusive learning strategies;
A focus on integrating ESL children, building effective learning environments and understanding the challenges that these students may have;
Behaviour management, including proactive solutions, how to encourage personal development and understanding these negative behaviours;
An overview of parental engagement, focusing on why it is important, common barriers and how it can improve lifelong learning;
Curriculum delivery under the direction of the teacher, including understanding different learning styles, the role of the teaching assistant in activity planning and delivery.