1 Week Level 1 Award in Customer Service with Introduction to Educational Psychology Certificate – Manchester

1 Week Customer Service with Educational Psychology for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Educational Psychology section of the course at your own pace. 

Educational Psychology Units:

An overview of educational psychology
The history of educational psychology and the key figures that have contributed to this branch
A detailed look at the field of behavioural psychology
Investigating the 5 perspectives that are most associated with the field of educational psychology
A look at cognitive psychology
Gaining an understanding of Schema Theory
A look at developmental psychology and how it relates to educational psychology
The theories of Sigmund Freud and Jean Piaget
A look at the concept of nature versus nurture
Introduction to the concept of Constructivism
Introduction to the concept of Motivation
An explanation of Intrinsic and Extrinsic Motivation
Gain a good overview of the learning disability of dyslexia ADHD in good detail
A look at other learning disabilities that an educational psychologist is likely to deal with during their career
Applying educational psychology to teaching
How this course work can be applied to a career in psychology.