1 Week Level 1 Award in Customer Service with Interviewing Skills Certification – Manchester

1 Week Customer Service with Interviewing Skills Certification for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Interviewing Skills Certification section of the course at your own pace.

Interviewing Skills Units:

Why there are different types of interviews and what happens at each type
The steps that you should take in order to fully prepare yourself for the interview
What you should wear to an interview, based on your gender
What the most common interview questions are and how to answer them in a way that impresses the interviewer
What you should do in the hours and days following your interview to ensure success

Benefits of taking this course

Learn more about the interview process and why interviewers ask certain questions
Understand how to make a great impression with the interviewer, no matter what type of interview you are doing
Learn about what questions you can ask to impress the interviewer and also, what type of answers they are looking for to their own questions
Understand the proper things to do following an interview to boost your chances of getting a job
Learn how to get feedback if you are passed over by another candidate.