1 Week Level 1 Award in Customer Service with Interior Design Certificate – Manchester

1 Week Customer Service with Interior Design for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Interior Design section of the course at your own pace. 

Interior Design Units:

What an interior designer does, the history of interior design as a profession, the most popular manual and digital tools used to complete projects, and the typical routes people follow when building their career as a designer.
How to plan a project, and work with clients and other contractors to ensure that a client brief is filled.
Important issues that will arise when planning and decorating specific types of space, including kitchens, offices, bathrooms, bedrooms and living rooms, and how to address them.
An overview of colour psychology, colour terminology and how interior designers use colour to enhance the appearance of a space.
The importance of selecting appropriate surfaces, materials and textures when deciding on a style and aesthetic, including floor and wall coverings.
The different ways in which lighting can alter the mood and appearance of a space, and how to select the right kind of illumination for any room.
How to choose furniture for any space, how to draw inspiration from the most popular kinds of style used in interior design, and how to customise furniture so that it fits your client’s vision.
How to make the most of textiles and accessories to add personality to any project.
What is meant by the term “green design”, and how you can make sure that your design practice is ecologically and ethically sound.
The steps you will need to take when starting your own business.